I don't know how well suited it would be to a large business, but one can hope it would work well.
Being able to read whole past interactions as well as see relevant sales data makes it a perfect choice for a small business. They have created a super easy-to-use interface that makes keeping track of and interacting with clients both simple and easy. I mostly used Zendesk Sell when it was the Base CRM, though they've both worked and functioned very similarly. Powerful and simple sales management tool
Their support was AWFUL they routinely took SIX WEEKS to respond to urgent requests from us, and even then they didn't fix the problem. There are simple issues, like when you export a list the FIRSTNAME and LASTNAME fields are combined and can't be separated. It's impossible to rearrange columns in reports and you can't filter on certain things. The main reason we chose Zendesk Sell was because we wanted to integrate our sales and support instances, but we were never able to get it working. There were lots of opportunities for this software to be a lot better than it was, and Zendesk doesn't seem to be interested in improving it. The layout is attractive, and adding custom fields is easy. Their support was so poor, we didn't trust them to be able to help us with our mission-critical support application. We were trying to integrate our sales and support management systems, but we could never get Sell working reliably enough to even start working on the support migration piece.
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